How long do I have to make a return?
The deadline for making a return is 14 days from receipt of the product.
What do I have to do to make a return?
To make a return you just have to fill in the returns form. In the course of 48-72h the returns team will contact you to manage the collection. The product will have to arrive at the warehouse in perfect condition with the same packaging and in the same conditions, within the established return period, which is 14 days from receipt of the product.
How much does it cost to return a product?
The price of the return will be based on the product purchased and the customer's location (they will be deducted from the amount to be paid). You can check our price table !.
How and when is a return refund made?
The refund will always be made with the same payment method with which you made the purchase. The refund is managed from the moment in which the return is approved by our returns team and will be effective within a period of between 4 and 6 days. This period may vary depending on the payment method used or depending on the particular conditions of your bank.