Terms and Conditions

GENERAL CONDITIONS OF CONTRACTING OF:

1.- IDENTIFICATION OF THE PARTIES.

On the one hand "EXIM BUSINESS GLOBAL, SL", hereinafter EXIM, whose other identifying data appear in the Legal Notice and owner of the domain www.comifort.com, hereinafter Website, and elsewhere; he User, the one who contracts the products offered through the Website.

2.- ACCEPTANCE AND MODIFICATION.

These contracting conditions, hereinafter CGC, regulate the sale of the products offered through the Website and are complemented with the conditions of use, cookie policy, privacy policy, legal notice and, where appropriate, any other legal text published that is applicable.

El User declares that it has the legal capacity to contract and accepts full and unreserved adherence to the CGC, in the version published at the time of contracting.

3.- OBLIGATIONS OF THE PARTIES.

3.1.- Obligations of EXIM:

  • Provide services in accordance with the CGC and without breaching good contractual faith.
  • Make available to User the CGC and the particular conditions where appropriate.
  • Refer to User proof or invoice of the contracted products.

3.2.- Obligations of the User:

  • Carry out full compliance with the provisions of the CGC.
  • Complete the registration forms with accurate and current information. He User will be solely responsible for the veracity and updating of the information.
  • Maintain the confidentiality of the information provided and immediately notify the loss, misplacement, theft, theft, illegitimate access, as well as its knowledge by third parties.

4.- PRICES.

The prices include VAT. Shipping costs are not included, although they will be itemized so that the User know the amount of the same before being bound by the contract.

EXIM reserves the right to modify its prices at any time, however the prices of the products that will be applied will be those that are published at the time of formalizing the sale, unless there is an error on our part.

5.- FORMS OF PAYMENT.

- Credit card.

- Apple Pay.

- Amazon Pay.

- PayPal.

6.- CONTRACTUAL PERFECTION.

There will be no contract between EXIM and User in relation to any product until your order has been expressly accepted by EXIM (even if the charge has already been made to the bank account provided by the User). If the order is not accepted and a charge has already been made to the bank account provided by the User, the amount thereof will be fully refunded within a maximum period of thirty days.

After purchasing, the User You will receive an e-mail with the summary of the purchase made. The contract will exist and therefore will bind the parties from the moment the User receive a purchase confirmation e-mail.

7.- TRANSFER OF RISK AND OWNERSHIP.

El User You acquire ownership of the products upon full payment of all amounts, including shipping costs.

The risk of loss or deterioration will pass to the User, when this or a third party indicated by him, other than the carrier, has acquired material possession. In case it's the User the one who orders the transport or the chosen carrier is not among those proposed by EXIM, the risk will pass to the User with the delivery of the goods to the carrier.

8.- AVAILABILITY OF THE PRODUCTS.

In the event of a specific unavailability of a product, the User You will be informed by email of this end and the new indicative delivery time. In the event that the product is finally not available, once you have been informed of this by email, you can receive a product with similar characteristics or cancel the order.

9.- SHIPPING POLICY.

SPAIN (PENINSULA AND BALEARIC ISLANDS);

           PORTUGAL (NOT ISLANDS)

            PRODUCT PRICE SHIPPING COSTS / RETURNS

                    0-50 € 7 €

                  € 51-150 € 16

                 € 151-250 € 26

                 € 251-350 € 35

                 € 351-500 € 45

               More than € 500 € 60

       FRANCE (NOT ISLANDS)

 

        PRODUCT PRICE SHIPPING COSTS / RETURNS

                   0-50 € 8 €

                 51-150 € 17 €

                151-250 € 27 €

                251-350 € 35 €

                € 351-500 € 45

              More than € 500 € 60

Indicative delivery times of 24/48/72 hours. In any case EXIM will deliver the products within a maximum period of 30 calendar days.

At the moment, deliveries are made at street level.

At this time we do not ship to the Canary Islands, Ceuta and Melilla.

10.- PROCEDURE, RIGHTS OF CANCELLATION AND WITHDRAWAL, AND LEGAL GUARANTEE.

10.1.- Procedure.

For the exercise of the rights of cancellation, withdrawal and use of the guarantee, the User you should contact EXIM through 865 665 680 or attcliente@comifort.com.   

10.2.- Right of Cancellation.

The User may cancel his order at no cost as long as it is communicated before the order has been made available to the carrier.

10.3.- Right of Withdrawal.

El User will have a within 14 calendar days from the moment you acquire possession of the property to withdraw from the contract without the need for any justification and without any penalty.

The right of withdrawal will be applicable as long as the contracted products are returned in the same conditions (together with their complete original packaging, labels and together with any accessories related to them), and the purchase invoice is attached. In any case, EXIM will determine if these requirements are met.

If this right is granted the User will assume the cost for the return of the products, in case of not being granted; Products will be sent freight collect.

The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the User or clearly personalized.

10.4.- Legal Guarantee.

El User has a term of Two years warranty from the delivery of the product. This warranty does not include deficiencies caused by negligence, blows, use or improper manipulation on the part of the User. Unless proven otherwise, it will be presumed that the lack of conformity manifested in the six months after the product was delivered already existed when the thing was delivered.

The legal guarantee includes the following rights for the User:

  • If the product is not in accordance with the contract, the User may choose between requiring the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate to the detriment of EXIM. All expenses for the exercise of this right will be free for the User.
  • La price reduction and the termination of the contract will proceed, at the choice of User, when the latter cannot demand the repair or replacement and in cases where these have not been carried out within a reasonable time or without major inconveniences for the User. The resolution will not proceed when the lack of conformity is of little importance.

The images associated with the products offered are merely illustrative and may not be a true reflection of the product, since manufacturers and distributors continually renew them.

11.- NOTIFICATIONS.

EXIM designates as address for notification purposes the one stipulated in the Legal Notice. The email provided by the User during the registration process it will be used by EXIM for the purpose of practicing notifications. All notifications made in accordance with the indicated procedure will be considered validly made.

12.- COMPETENT JURISDICTION.

In the event of a dispute between the parties, territorial jurisdiction will correspond, at the discretion of the User, the domicile of the latter or the defendant.